Supplier and Manufacturer of Electric Power Testing & Measurement Instruments
Service Purpose
Help customers realize their maximum values as our responsibility. Details of every service are over and over considered carefully. We will show our brand to all customers via expertise service and perfect technology. That is much more than your expects！
Service Mind
Meet customer’s value demand via sincere service.
Dedicated service to realize customer’s value appreciation.
Pre-sale Service
Promote our products and provide the industry information & market dynamics by telephone, network, visiting, exhibitions and so on.
Comprehensively know customer’s feedback and requires, Patiently and carefully reply technical and commercial issues of customers, to improve customer’s recognition about our products.
Sincerely invite customers to visit our company. Much further know our company, products and development tendency in future.
Sales of Service
Embody technical features and market selling points by demo, testing and trial products, to give the good impression for customers.
Compared with the same series products, analyze prominent advantages of products and meet customers’ demands to increase the purchasing rate.
Grasp the opportunity to focus on the important customers. Change the potential order into the transaction contract.
Service
Strictly comply the contract, on time complete the delivery, installation, debugging, technical training and so on.
Establish the file of customer’ service, timely deal with the related service, just like customer complaint, product repair, service appreciation, survey of satisfaction, etc.
Collect customers’ advice, and supply feedback to R&D department to improve products by step.
Service Promise
There are any quality problems during normal working. Our company promises all products of installation, debugging, repair are free for three years. At the same time, the lifelong paid maintenance and lifelong free software upgrades are provided.
Customer point out professional technical problem and required technical documents, we make sure that they can be answered in one day.
Customer inquiry must be reasonable and be sent in one day.
Establish the data file of customer, follow up services. After the first debugging of the new device, visit the customer again through telephone within a week.
R&D Team
Our R&D is much more professional team, who consist of Post-Doctors, Doctor, Masters and experts of the industry. Our R&D team have been constantly designing the innovative products of suitable marketing development, just like Universal Relay test set K3163i, Engybrick of easy installation, ect.
Sales Team
Sales team consist of professional overseas area managers, who have the very high sense of
responsibility.Every sales manager has been engaged many years on this industry. Under all sales efforts together, our products have sales more than 70 countries.
QC Team
After being trained strictly,our QC will be arranged to join in QC team to make sure all products are qualified completely.
Our QC aim:
1) Open cartons to check the products,the passing rate is 100%.
2) Customers' satisfied rate is more than 98%.
3) The timely Rate of Handling orders are more than 98%.
4) Qualified rate of process products are more than 95%.
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